Selection, integration, and development Q&A for customer engineers
认知 / 选型 / 对接 / 开发 / 产测 / 售后 · 以下内容对齐现网 faq.json，正式规格以产品详情页为准。
Overview
Shanghai MXCHIP Information Technology Co., Ltd. (MXCHIP) is a Physical AI agent solutions provider. We offer connected hardware (chips/modules/gateways), MXOS, MXMesh, FogCloud/MXCloud, and MXAPP as an end-to-end stack to help enterprises smartify products quickly.
Overview
A Physical AI agent is an intelligent endpoint system with sensing, connectivity, decision-making, and actuation. Unlike traditional AIoT that focuses on “getting devices online,” it emphasizes autonomous sensing, deciding, and executing tasks. MXCHIP supports this with an integrated edge–device–cloud–interaction architecture.
Selection
Pure Wi-Fi suits router-direct, remote-control-first use cases. Wi-Fi+BLE Combo fits products that need BLE provisioning or local Bluetooth. Pure BLE/MXMesh fits local mesh networking, low power, and no-gateway or light-gateway scenarios (e.g. whole-home lighting Mesh).
Selection
Multi-lamp networking, group control, low-latency local control, and cost sensitivity → prefer MXMesh. Single-lamp Wi-Fi direct connect with remote apps and public cloud → choose Wi-Fi or Combo. Hybrid setups can use MXMesh + a gateway to bridge Wi-Fi devices.
Integration
FogCloud focuses on device connectivity, OTA, and device management. MXCloud is the business cloud for lighting, home, hospitality, office, and more (develop / operate / maintain), built on FogCloud as the connectivity foundation, with user management, scene services, dashboards, and related capabilities.
Development
Standard AT modules need no firmware development—use AT commands for quick connectivity, ideal for limited R&D resources and fast mass production. MXOS secondary development customizes firmware via SDK, suited to differentiated features and deep optimization.
Integration
Use the matching YAT cloud module or MXOS + platform SDK, and follow the Docs Center platform integration guides for product registration and capability definition. For Matter, filter Matter-capable modules and refer to the ecosystem access page.
Production Testing
MXCHIP’s BAT system supports bulk flashing, production testing, and QA for modules and finished goods—suited to customers with volume flash and inspection needs at mass production. See the Docs Center production-testing section.
Support
Service hotline: 400-6055-820; sales email: sales@mxchip.com. Business hours: weekdays 9:00–12:00 and 13:00–18:00.
Policy
From Phase 1 onward, public specs and materials can be read and downloaded online without registration. Sign-in is only for optional member features and is not a gate for documentation.
Selection
YAT cloud modules ship with protocols for specific public clouds for “zero-code” cloud onboarding. Standard AT modules expose generic AT commands so customers implement or port cloud logic themselves—more flexible.
Products
MXOS is optimized for IoT; the published figure is about 1.5s fast boot (see the product page and release notes for the definitive value).
Products
MXMesh supports phone Bluetooth local direct control with a published response time of < 0.2s; device capacity > 256, with decentralized networking and self-maintenance.
Scenarios
Based on MXMesh + gateway + MXCloud, we provide guest-room control, energy saving, and cost-efficiency capabilities, with Bluetooth local direct control and cloud operations.
Scenarios
Typically a combination of MXMesh local networking, connected hardware modules/gateways, MXCloud, and MXAPP for multi-category coordination, online/offline control, and scene automation.
Development
mdev is MXCHIP’s cross-platform integration development tool. Obtaining the MXOS SDK and related components requires MXCHIP authorization—please contact sales@mxchip.com.
Selection
In the module catalog, filter by tags such as “Wide temp (−40–105°C)” for industrial, outdoor, or harsh environments.
Certification
It varies by SKU; common ones include FCC, CE, SRRC, and more. Check the certification and compliance list on each product detail page.
Integration
An enterprise-dedicated IoT platform built on public-cloud PaaS such as AWS, Azure, or Alibaba Cloud, or on the customer’s own data center, with core data remaining under enterprise control.
Products
Custom brand apps for Android/iOS/mini programs, plus H5 development for ecosystems such as Tmall Genie, HarmonyOS, JD Xiaojingyu, China Mobile Hangyan, Alexa, Google Home, and HomeKit.
Selection
The SGW series is organized by size and scenario for hospitality, home, office, and similar use cases. See the smart gateway product page for specs.
Support
Contact sales at sales@mxchip.com or call 400-6055-820; some development tools are listed on the website selection pages.
Overview
Espressif centers on chips and an open-source ecosystem, suited to self-serve development. MXCHIP delivers module + firmware integration, multi-platform cloud connectivity, MXMesh, and a mass-production BAT system—more oriented to brand customers seeking turnkey delivery.
Scenarios
Typical capabilities include remote control, scheduled on/off, energy management, and energy-saving scenes—achievable via Wi-Fi/Combo modules connected to a public cloud or FogCloud/MXCloud.
Development
MXKit consists of MXKit-Base and MXKit-Core. Base provides MXPort; Core carries the MXCHIP wireless module—used for prototyping and development.
Selection
Onboard antennas ease product integration and cost less; external antennas help optimize RF performance and constrained layouts. Filter by antenna type in the module catalog.
Selection
Most appliances and lighting work well on 2.4 GHz alone; for noisy RF environments or when 5 GHz bandwidth is needed, choose 2.4 GHz + 5 GHz dual-band products.
Products
Filter the module catalog by the “Matter supported” tag, or visit the Matter integration solution page for process and guidance.
Overview
Smart appliances, smart lighting, smart electrical, smart security, smart hospitality, smart office, industrial IoT, and more.
Assistant
It can answer FAQ/selection questions, recommend modules with product-page source links, and when it cannot answer, guide you to 400-6055-820 or sales@mxchip.com. Answers are for reference only; formal specs follow the product pages.
